Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service Orientation
Looking for ways to help people.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Negotiation
Bringing people together to solve differences.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Social Perceptiveness
Understanding people's reactions.
Time Management
Managing your time and the time of other people.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Instructing
Teaching people how to do something.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Active Learning
Figuring out how to use new ideas or things.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.